Driver App

Articles

Why Do I Have to Rest Even After a Good Night’s Sleep?
Why Do I Have to Rest Even After a Good Night’s Sleep? This is the most common question we get on the support line: “I got plenty of rest last night and started driving this morning, so why is it telling me I need to pull over?” The answer is...
I'm Not Sure If My Plan Is Compliant
Plan Ahead with Confidence: Logmaster’s New Logbook Planner for Drivers At Logmaster, we're committed to helping drivers take control of their time, avoid breaches, and make the most of every legal working hour. That’s why we’ve launched a powerful...
If you did not press the button in time on your Electronic Logbook - how to make an entry now that was due earlier
Two common scenarios are where a driver has arrived to a rest location and forgotten to press rest, or where a stop became rest while the driver was away from their phone or tablet.   In the situation where a driver discovers Logmaster ...
Understanding Your 24-Hour Counting Point
When you take a  major rest break , your 24-hour counting period begins at the moment you begin work again. This means that the clock starts ticking from the time you finish your  7-hour continuous rest break  (or longer, if you take more time). ...
Compliance
For Authorised officers conducting a roadside inspection. After the driver hands you their Electronic Work Diary, these same instructions will be present in the Electronic Work Diary as follows. Please read the compliance instructions before e...
Add Manual Business
To create a manual business within the mobile app, click the top menu and select Business. When in the Business page, select the Add Business button at the bottom of the page. Fill out the New Business form. This has the same details on the ...
How to Set Up Guided Access on iOS for Logmaster Users
Privacy and focus are crucial for users of Logmaster, an Electronic Work Diary for NHVR and WAHVA regulated Heavy Vehicle drivers. Guided Access helps you stay focused on a single app by temporarily restricting your device to that app. Here’s how ...
How Logmaster counts Work Rest Hours when changing between NHVR and WA rule sets
Logmaster ensures drivers comply with the correct fatigue management rules based on their selected jurisdiction. When crossing borders, drivers often switch between NHVR and WA rule sets. The system considers previous rest breaks when determining ...
Time Tamper Fix
If you see an alert on Logmaster that says there might be a ‘Time Tamper’ it means there is a setting in the phone causing the alert. Here’s how to make sure the settings are corrected. For Android: Open Settings : Tap on the “Settings” app,...
Mock Location Alert
Have you seen an alert in Logmaster that mentions ‘Mock Location’? It relates to the settings in your device. Here’s how to check you have the settings right for Logmaster.   For Android:  Open Settings : Tap on the “Settings” app, usually ...
Driver App - Login Process
To login to the Logmaster Mobile Application, enter your email address that you recieved your welcome email too and the password that you entered after following the link. Make sure you don't have any capitals or spaces, as some devices add these i...
Logmaster EWD Fault Reporting Guide
What to Do If You Think Your EWD Is Faulty If you ever think something’s wrong with your Electronic Work Diary (EWD)—for example, data not saving properly or the system behaving unexpectedly—you have a legal obligation to report it. Why It Matters...
Logmaster GPS Drift Explainer
Why Does the Suburb in My App Look Wrong? Understanding GPS Drift in Logmaster Sometimes, drivers using the Logmaster app notice that the suburb listed isn’t exactly the one they expected. Maybe you’re pulled up in Minto and it says Ingleburn—or vi...
Near Real-Time Sync in Logmaster
What is Near Real-Time Sync in Logmaster’s Electronic Work Diary? One of the standard features of Logmaster is Near Real-Time Sync. This means that when a driver logs work or rest events in the Logmaster mobile app, the data is transmitted to the s...