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Last Updated: 28/04/2025
in Portal Record Keeper Portal
1. Open an Investigation Begin by reviewing the failed form to understand what went wrong and initiate an investigation into the issue. 2. Identify the Error Review the submitted form to pinpoint any discrepancies or mistakes that cau...
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Last Updated: 28/04/2025
in Portal Record Keeper Portal
1. Confirm the Breach Review the driver’s logbook in the Logmaster portal to verify the breach. Use the Breach Confirmation Tool to ensure accuracy and clarity. 2. Cross-Check with Other Data Compare the logbook information with othe...
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Last Updated: 28/04/2025
in Portal Record Keeper Portal
When you see an alert on the Front Desk, you have three options for managing it: 1. Write a Note Use this option to add a temporary note to the front dashboard. This helps you track progress related to the alert. It’s a simple way to ensure any...
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Last Updated: 28/04/2025
in EWD Driver Training
Driver Training Create Password Accept Business Link Request Download and Login Starting a Day Starting Rest Starting Work Edit/Delete Events Compliance View End of Day Logout Device Minimums Helpful Tips Create Password Email N...
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Last Updated: 28/04/2025
in Driver App
If you see an alert on Logmaster that says there might be a ‘Time Tamper’ it means there is a setting in the phone causing the alert. Here’s how to make sure the settings are corrected. For Android: Open Settings : Tap on the “Settings” app,...
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Last Updated: 28/04/2025
in Driver App
Have you seen an alert in Logmaster that mentions ‘Mock Location’? It relates to the settings in your device. Here’s how to check you have the settings right for Logmaster. For Android: Open Settings : Tap on the “Settings” app, usually ...
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Last Updated: 28/04/2025
in Driver App
Privacy and focus are crucial for users of Logmaster, an Electronic Work Diary for NHVR and WAHVA regulated Heavy Vehicle drivers. Guided Access helps you stay focused on a single app by temporarily restricting your device to that app. Here’s how ...
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Last Updated: 28/04/2025
in Counting Time
The Heavy Vehicle National Law sets three work and rest options. Standard hours Basic Fatigue Management (BFM) Advanced Fatigue Management (AFM) These apply in all states except WA and NT. Logmaster Fatigue plan options in NHVR mode ...
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Last Updated: 28/04/2025
in Portal
At Logmaster, our per-seat subscription model is designed to provide flexibility for managing either drivers or vehicles, depending on the type of subscription you choose. This guide will help you understand how seat allocation, linked and delinke...
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Last Updated: 28/04/2025
in Portal Driver Portal Objective: To guide drivers on how to add a manual event, such as work or rest, in the past on their diary in Logmaster. Key Steps: Sign in to logmaster.au on a web browser (tablet or computer). Go to the compliance section and click on manu...