Popular Articles

  1. Business - Standard Portal Navigation

    1. This is the dashboard as shown above 2. Dropdown for the drivers functions where you can find the drivers list and the manaual events functions. 3. Dropdown for the vehicle funcitons where you can find the vehicle list 4. Dropdown for...
  2. Mix - Connected Fleet Setup

    Create/Register an account with Mix Telematics -  https://au.mixtelematics.com Once an account is created, you should have a username, and a password. Request a ClientId and a Client Secret to allow integration with Logmaster Navigat...
  3. Driver Portal - Forgot Password

    Note: your username and password are the same for the portal as they are for the app. If you have forgotten your passsword, go to the login page at https://logmaster.au and click the forgot password button below the login button. Enter your e...
  4. Edit Driver Business Profile

    To edit a drivers linked business profile, select actions and click edit Edit any of the fields you require to edit for the driver and click submit. Once you click submit the driver app will resync for the driver on next login or next time ...
  5. What do I do once my driver breaches?

    1.  Confirm the Breach Review the driver’s logbook in the Logmaster portal to verify the breach. Use the Breach Confirmation Tool to ensure accuracy and clarity.   2.  Cross-Check with Other Data Compare the logbook information with othe...
  6. Split Rest Breaks and missed rest stops – 2 Clarifications

    1. Does Logmaster have input options for Split Rest Breaks? With reference to Section 255 of the HVNL. No. Logmaster will identify all breaches in relation to 7-hour breaks not taken. Logmaster will calculate a breach and an authorised officer...
  7. Time Tamper Fix

    If you see an alert on Logmaster that says there might be a ‘Time Tamper’ it means there is a setting in the phone causing the alert. Here’s how to make sure the settings are corrected. For Android: Open Settings : Tap on the “Settings” app,...
  8. If you did not press the button in time on your Electronic Logbook - how to make an entry now that was due earlier

    Two common scenarios are where a driver has arrived to a rest location and forgotten to press rest, or where a stop became rest while the driver was away from their phone or tablet.   In the situation where a driver discovers Logmaster ...
  9. Adding Contractors and Non EWD drivers

    Guide to adding drivers to your Record Keeper Portal Begin with any Non-EWD drivers. If you have drivers who are not going to be using the EWD – add them first. They will not need to provide as much account information and will continue to hand i...
  10. Daily Forms

    Generate Pre-Start Summary Report View Pre-Start Check Details Add/Edit Pre-Start Note Generate Fit To Drive Summary Report View Fitness Declaration Add/Edit Fitness Declaration Note Generate Pre-Start Summary Report In the ...